Introduction
PT Global Otomat Digital, with its registered Business Identification Number 9120005642118 ("Company", "us", "our", "we"), trading as Xentree, is committed to protecting your privacy. "User", "you", or "your" refers to any individual who accesses or uses our products or services, including any features, tools, or functionality made available through them.
Our registered address is: The City Tower, Level 12 Unit 1N, Jakarta, Indonesia 10310
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at [email protected].
This Privacy Policy explains how we collect, use, and share information about you when you use our products and services ("Services"), and describes the choices and rights you have regarding your information.
This Privacy Policy does not apply to information that you may provide to third parties, such as members of our social media channels, independent websites, and applications. We encourage you to review the privacy policies of such third parties before providing information to them.
Collection of Personal Data
Information You Provide Directly
We may collect personal data you provide directly when you:
- Create an account or register for our Services;
- Make a purchase or subscription;
- Contact our support team or communicate with us;
- Participate in surveys, contests, or promotions;
- Post content or interact with features on our platform.
This information may include your name, email address, phone number, payment information, and any other data you choose to provide.
Information Collected Automatically
When you use our Services, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, browser type and version;
- Usage Information: Pages visited, features used, interactions with content, time spent on pages, and navigation paths;
- Log Data: IP address, access times, referring URLs, and system activity;
- Cookies and Similar Technologies: We use cookies, pixel tags, and similar technologies to collect information about your browsing activities.
Information for Model Training
We may use information from your interactions with our Services to improve and train our AI models. This may include Inputs, Outputs, and usage patterns. We take measures to de-identify and aggregate such data where possible. You may opt out of having your data used for model training through your account settings, where available.
Uses of Personal Data
We use personal data for the following purposes:
- Providing Services: To operate, maintain, and improve our platform and Services;
- Personalization: To personalize your experience and provide content and features relevant to your interests;
- Communication: To send you updates, marketing communications, and respond to your inquiries;
- Security: To detect, prevent, and address fraud, abuse, and security issues;
- Analytics: To understand how our Services are used and to improve our offerings;
- Compliance: To comply with legal obligations and enforce our policies;
- Research and Development: To develop new products, services, and features;
- Model Improvement: To improve the accuracy and performance of our AI models.
Disclosure of Personal Data
We may share your personal data with:
- Service Providers: Third-party vendors that assist us in providing the Services, including cloud hosting (Microsoft Azure, Google Cloud Platform), content delivery (Cloudflare), analytics (Google Analytics), video services (YouTube), and payment processing (Xendit, PayPal);
- Business Partners: Partners with whom we collaborate to offer joint services or promotions;
- Legal Requirements: When required by law, regulation, legal process, or governmental request;
- Protection of Rights: To protect and defend our rights, privacy, safety, or property, and/or that of our affiliates, you, or others;
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets;
- With Your Consent: When you have given us permission to share your data for a specific purpose.
Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you;
- Right to Rectification: Request correction of inaccurate or incomplete personal data;
- Right to Erasure: Request deletion of your personal data, subject to certain exceptions;
- Right to Restrict Processing: Request limitation of processing of your personal data;
- Right to Data Portability: Request transfer of your personal data to another service;
- Right to Object: Object to processing of your personal data for certain purposes;
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent;
- Right to Opt Out of Model Training: Opt out of having your data used to train our AI models;
- Right to Lodge a Complaint: File a complaint with a data protection authority.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days or as required by applicable law.
Data Transfers
Your personal data may be transferred to, stored, and processed in countries other than your own, including Indonesia and the United States. We take appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy, including:
- Relying on adequacy decisions by relevant data protection authorities;
- Implementing Standard Contractual Clauses (SCCs) approved by applicable regulators;
- Ensuring appropriate technical and organizational security measures are in place.
Data Retention and Security
We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we will securely delete or anonymize it.
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to promptly delete such information. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected].
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Legal Bases for Processing
We process your personal data on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining the Services | Performance of a contract |
| Processing payments | Performance of a contract |
| Communicating with you | Legitimate interest / Performance of a contract |
| Marketing and promotions | Consent / Legitimate interest |
| Security and fraud prevention | Legitimate interest / Legal obligation |
| Analytics and improvement | Legitimate interest |
| AI model training | Legitimate interest (with opt-out) |
| Legal compliance | Legal obligation |
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Data Protection Inquiries: [email protected]
- Address: The City Tower, Level 12 Unit 1N, Jakarta, Indonesia 10310